Privacy Policy

Information We Collect

Itramh Aroma (“we”, “us”, “our”) is dedicated to protecting your privacy. We collect only the information necessary to fulfill your luxury fragrance orders and provide personalized customer service.

• Identity & Contact: Full name, telephone number, email address, and billing/shipping postal addresses.
• Order History & Preferences: Items purchased (e.g. 100ml bottles, discovery samplers), invoice records, and olfactory preference consultations.
• Device & Telemetry Data: IP address, browser type, operating system, and session timestamps collected automatically via server logs.

Payment & Financial Security

Your financial security is non-negotiable. We do not store, capture, or have access to your credit card numbers, debit card PINs, CVV codes, or net banking passwords.

How We Use Your Information

We process your personal information strictly for legitimate commercial purposes:

• To blend, pack, and ship your orders from our Surat atelier.
• To transmit dispatch notices, SMS tracking codes, and digital tax invoices.
• To verify identity for Cash on Delivery (COD) orders and prevent fraud.
• To respond to your inquiries regarding fragrance notes, ingredients, and care recommendations.
• With your explicit opt-in: to send private preview announcements for limited-run extraits.

Cookies & Local Session Storage

We use essential cookies and local storage tokens to make your shopping experience fluid:

• Essential Session Cookies: Maintain items in your shopping bag as you browse the atelier catalog.
• Security Tokens: Safeguard forms against Cross-Site Request Forgery (CSRF).
• Performance Telemetry: Aggregate, anonymized analytics to measure page load latency and optimize server responsiveness.

You may disable cookies in your browser preferences; however, doing so will impede the ability to add items to your bag and complete checkout.

Third-Party Disclosures

We will never sell, rent, lease, or trade your personal data to advertisers or third-party marketing brokers. Information is shared solely with trusted operational partners:

• Courier Partners: Name, delivery address, and phone number shared with BlueDart / Delhivery / DTDC strictly for physical package handover.
• Payment Gateways: Order value and billing particulars for payment capture.
• Statutory Authorities: Disclosed only if mandated by prevailing Indian court orders or regulatory mandates.

Your Data Rights & Access

Under Indian information technology guidelines, you hold complete autonomy over your personal information:

• You may request a digital copy of all personal records associated with your account.
• You may request immediate rectification of outdated postal addresses or contact details.
• You may request complete account deletion and data scrubbing, subject only to mandatory legal tax audit retention periods (typically 7 years for GST invoices).

Grievance Redressal Officer