ATELIER DISPATCH · DOMESTIC & INTERNATIONAL
Shipping & Delivery Policy
Atelier Processing & Batch Maceration
Every fragrance at Itramh Aroma is composed with deliberate patience. Our formulations are hand-poured, rested, and bottled in temperature-controlled batches at our Surat atelier before making their way to you.
Orders placed before 1:00 PM IST (Monday through Saturday) enter packing on the same day. Orders received on Sundays or national holidays are dispatched on the subsequent working morning.
Domestic Delivery Timelines & Charges
We partner with premier express logistics services (BlueDart, Delhivery, and DTDC) to deliver nationwide with tamper-evident tracking.
| Destination | Estimated Transit | Orders ₹1,999 & Above | Orders Below ₹1,999 |
|---|---|---|---|
| Metro Cities (Mumbai, Delhi-NCR, Bangalore, Surat, Ahmedabad, Chennai, Hyderabad, Kolkata) | 2 – 4 Business Days | Free (Complimentary) | ₹99 Flat Rate |
| Tier 2 & Tier 3 Cities | 3 – 5 Business Days | Free (Complimentary) | ₹99 Flat Rate |
| North-East & Remote PIN Codes (Assam, Meghalaya, J&K, Islands) | 5 – 7 Business Days | Free (Complimentary) | ₹149 Flat Rate |
*Note: Transit times may experience minor delays during national festive seasons, weather disruptions, or government holidays.
Real-Time Order Tracking
The instant your order is scanned at our dispatch dock, an automated dispatch notification is sent via email and SMS containing your Airway Bill (AWB) number and tracking link.
You can also track your shipment live at any time on our dedicated tracking portal: itramh.com/track-order.
Break-Free & Tamper-Evident Packaging
Fine glass bottles demand uncompromising protection. Each Itramh fragrance bottle is housed in a dense custom EVA foam bed inside a 1200 GSM rigid keepsake box, wrapped in biodegradable air cushions, and sealed with tamper-evident security tape.
If the outer shipping carton arrives torn, crushed, or visibly opened, please do not accept the package and take a clear photograph before handing it back to the courier agent.
Address Modifications & Unsuccessful Deliveries
Need to update your shipping address? Please message our team within 2 hours of placing your order. Once the AWB label has been generated and dispatched to the hub, destination redirection may add 24–48 hours to transit.
Our couriers will attempt delivery three times before returning the parcel to our Surat atelier. In case of non-delivery due to incorrect contact details or customer unavailability, reshipment charges may apply.
Shipping Desk & Customer Support
Need Help With Your Shipment?
Our logistics and atelier dispatch desk is based in Surat, Gujarat. We reply to all delivery and tracking inquiries within 2 to 4 business hours.